Services

This service is for existing VB1 owners (Serial # 27441 and up) who wish to convert their VB1 to a VB 1.5. Your vaporizer does not need to be working to get the conversion since we replace the electronics and cord anyway. Conversions typically take two weeks to complete, including shipping. We replace various worn internal parts such as the heater or its ceramic honeycomb screen. The glass will be replaced if broken. Get ready for the newest best heater with the VB1.5 Ball...

Instructions for Custom Engraving: We're excited to see your ideas so feel free to share what you want to see! You may submit your artwork to onlineorders @ vaporbrothers.com so we can evaluate and send you any necessary questions.  Image types recommended (The highest quality the best): JPEG, PNG, GIF, TIFF: Black and white raster images. Raster images that are not black and white may resolve in unpredictable ways.EPS, AI, SVG: Vector images usually give the clearest results,...

Consider getting your VB1 upgraded to our brand new, VB1.5, with upgraded heater and internal mount!  What Vaporizers are Eligible for Repair? All Vaporbrothers box vaporizers are covered by our limited lifetime warranty regardless of their age or how they were sold or transferred. Vaporbrothers' warranty specifies free repair for manufacturer defect, along with flat rate repair for wear and tear. We allow indefinite free repair for manufacturer defects, for...

Receive a prepaid return box at your specified address. Utilize this box, along with the included bubble wrap, to send only the main wooden unit of your vaporizer to us for service. Please refrain from including any accessories or glassware. Safely bundle your vaporizer with the bubble wrap, paying special attention to protecting the front of the unit.

Optional extended warranty for VB1 vapor boxesAvailable for all colors and models with serial numbers greater than 29774Additional wear-out and accident protection beyond your unit's included warrantyEliminates warranty service charges for 5 yearsFree return shipping within the USA and $20 discount for overseas return shipping.Accident protectionExpedited repair (1-2 weeks instead of 2-4) Unlimited repairs for 5 years. (Actual abuse or bad conditions excepted) Free special services such...

Help support our cause and provide life changing vaporizers to people with serious conditions. For over 25 years we have donated vaporizers to people in need. We have done this so far at our own expense, only charging a nominal amount for some patients and giving for no charge at all to many veterans and patients in serious need. But we could use some extra help lately.  You'd think that threats to our industry would be fewer nowadays, but we are experiencing new...

This is intended for covering labor associated with VB's Engineering Design Service Agreement

Rushed serviceWe will prepare your order first and take it to the mail as soon as we can. Does not expedite shipping.