Vaporbrothers Terms And Conditions
By ordering on this site you agree to the following terms and conditions:
Also see Shipping Policies
IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return.
For more information, please visit your state's department of revenue website.
Our website fulfillment company INTERLATED VENTURES, LLC COLLECTS SALES TAX in states where we have physical presence (or nexus), including California.
INTERLATED VENTURES, LLC DOES NOT COLLECT SALES TAX in any state NOT listed above because Interlated Ventures, LLC is not required to collect sales or use tax in these states.
FOR OUR TAX-EXEMPT CUSTOMERS: INTERLATED VENTURES, LLC DOES NOT COLLECT SALES TAX if we have your exemption certificate on file.
Please see our shipping info page for all shipping policies.
We take returns on unused items. The customer is responsible for paying all shipping costs. Returns must be received in original condition or a full credit will not be issued. A 10% restocking fee will be applied to returns. If the returned item is not in sellable condition, we will work out a fair price with you. If the item is broken, we cannot give a refund.
Returns must be received within 21 days of order date and include a copy of your original order receipt. No refunds for any returns received after 21 days. Any return after 21 days will receive store credit only.
Because of the nature of the products we sell we cannot take returns on any used item.
Please contact us to discuss the return prior to sending back. You may be eligible to receive a postage paid return label.
Shipping costs are non-refundable. For orders that qualify for free shipping, our cost to ship the order will be deducted from the return.
Please ship returns to: Interlated Ventures 7697 Hawthorn Ave Livermore, CA 94550
If an item is damaged or missing from your shipment, you must notify us within 3 days of receiving the order. We will make every effort to replace the missing or damaged item with the same item or one of equal or more value.
Glass, unfortunately, breaks. We are not responsible for glass breaking due to user error. If your glass arrives broken, please provide photo proof within 3 days of receipt.
Our products are intended for use as aromatherapy devices only. These products are not intended for use with tobacco or any illegal substances. By ordering you agree that these products are legal for you to purchase and receive delivery in your state.
By ordering with Vaporbrothers you confirm that you are at least 18 years of age and that this product is legal for use at the delivery location.
All product warranty and repair issues are the responsibility of Vaporbrothers. Please do not sent product warranty or repairs to Interlated Ventures or Vaporwarehouse in Livermore. Any problems arising after first use, will result in a warranty issue. Our website fulfillment company Interlated Ventures will only replace unused product.
In most cases, glass and accessories are not covered under manufacturer warranties.
For individual warranty and repair coverage for Vaporbrothers products, please see our repair page.
For warranties for non Vaporbrothers products, please contact the manufacturers directly. We can help you- Just contact us and let us know the problem.