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Choose from these options:
Order repair on the website (click here). Ship your vaporizer to the address we give you. Or replace your old vaporizer entirely for the warranty trade-in price (click here). If you get the replacement vaporzier it's optional to donate your vaporizer to us- Contact us for more details on donation.
Print a paper repair form and ship it with your box, or use it to order a replacement vaporizer Click Here to Open the Vapor Box Repair Request Form
No computer, no printer? Just ship your vaporizer to us and include a note with all we need to know. Put payment info on the note if needed, or call us to pay over the phone.
(if file is not showing, right click on link and select "Save target as". This file opens with Adobe Acrobat)
Vaporbrothers Box Style Vaporizers (VB1) come with a limited lifetime warranty on manufacturer defects, with a flat rate repair service for wear and tear. No proof of purchase or RMA authorizations are needed to accomplish repair. Turn around time for repair is about 2 weeks. You can request a rush put on your repair, although that does not expedite shipping.
New vaporizers less than 3 years old: Any vaporizer with a defect verified by us, or any electrical failure at all before 3 years of life will be fixed at our facility and returned to you for no charge to the USA. (Overseas shipping is discounted by $20. Excess shipping charges to the USA, such as from expediting or buying extra parts get discounted by $10)
Vaporizers older than 3 years: The warranty sets flat rate repair rates for refurbishment. Old and worn vaporizers often get all new internal electronic components for no extra charge. Wooden box damage may necessitate an extra fee to replace the box entirely. Return USPS Priority shipping is free in the USA, or discounted by $20 for overseas, or discounted by $10 for expedited and for adding extra items to the order.
Very old vaporizers built before June 2004: Vaporizers with serial number under 27441 cannot be fixed and must be traded in for new. (see the trade-in discount on the repair page or on the printed repair form)
If it's a "lifetime warranty" why isn't it free? The terms of the limited lifetime warranty terms repair “manufacturer defect” for free, and long term wear and tear for a predetermined flat rate. It’s well worth keeping a Vaporbrothers operating, as our vaporizers often benefit users for decades.
Right to repair: We're required to say that there are no user servicable parts inside since a vaporizer that isn't repaired exactly right can burn up or hurt someone. But we're willing to work with people experienced in electronics repair, although we strongly suggest we do the repair ourselves. If you are overseas or otherwise don't want to mail your vaporizer to us, you may ask us for parts. Just know that if the heating element is not installed tightly it can slip out of place and burn the box. The power control requires recalibration to the new heater so that the vaporizer consumes 32W at 115VAC. If you're up to this talk to us and we will consider waiving the warranty requirement.
Attention everybody: Any vaporizer of our type (including knockoffs of VB!) may be traded for a brand new VB1 vaporizer at almost half the normal retail price. You don't actually have to send us your old unit unless you'd like to donate it to a veteran or patient with serious conditions. Navigate to the trade-in replacement deal and pick your vaporizer type and color in the drop down menu.
Buy an expanded warranty for accident protection and free repairs for 2 years! You may purchase
online here or offline using the printed repair form.
Sidekick's maker Elev8 wants you to contact them directly for customer service regarding repair. Please email them here
If you'd still like help from us, feel free to contact us.
Elev8 also has a plethora of videos for troubleshooting on their Elev8 Youtube Channel You will find a video on every product they have and how to fix or modify them.
Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase for free replacement in the first 90 days from sale. Heaters are not returnable if used with oils, so be sure to test them out dry before using. (this does not hurt our pen) Please be aware that your warranty covers defects including battery issues, but not wear and tear or bending apart in your pocket, or use with other brands. If you believe your pen is defective, contact us with a brief description of what is wrong and we'll let you know how to get a replacement.
If your battery fails to operate beyond 90 days from purchase, your warranty allows you a replacement battery for only $14.
For battery replacement beyond 90 days from sale, choose from these two options:
1) Order on the website (click here). We will approve the replacement once we review your purchase history. We may require you to return your old battery.
2) At vaporwarehouse.com (click here). It's marked backordered but you can add it to your cart anyway. Contact Vaporwarehouse with your proof of purchase or just let them know where you bought the battery and approximate date.
We have a mail-in service for VB2 and reasonable costs for refurbishment of wear and tear. VB2's within their 2 year expanded warranties pay no cost for repair.VB2.0 models (with the white color heater) may be fixed at home by the brave. Let us know if you want to try adjusting the Low, Medium, and High temperatures yourself, or replace the heater. VB2.5 (with the gray silicon nitride heater) may also be adjusted, but must be sent in if the unit flashes red or stops heating.Please contact us with your serial number and we will take it from there.