Vaporbrothers Box Style Vaporizers (VB1) come with a limited lifetime warranty on manufacturer defects, with a flat rate repair service for wear and tear. Any vaporizer with a true manufacturer defect, or any electrical failure before 1 year gets fixed and returned for free. Older vaporizers are taken apart and reassembled with new electronic components. Turn around time is about 2 weeks including return shipping. You can also request a rush put on your repair, or special services like converting a Standard to Hands Free. No proof of purchase or RMA number is required.
Attention everybody: Any vaporizer of our type (including knockoffs of VB!) may be traded in for a brand new VB1 vaporizer at ~30% off our web price. Vaporizers built before June 2004 (Serial# under27441) must be traded in for new. You may discard your old unit, or send it to us to fix and donate to a veteran or patient with serious conditions.
Buy an expanded warranty for accident protection and free repairs for 2 years! You may purchase
here or on the PDF repair form.
Dabbler and VB Eleven Vapor Pens
Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase for free replacement. For 90 days, we send you a new equivalent value item with a prepaid mailer for returning your old one. It couldn't be easier.
After 90 days, or in the event of damage, you may trade your battery in for a new one here. ($14 Battery replacement sponsored by our sister site Vaporwarehouse)
Heaters are not returnable if used with oils, so be sure to test them out dry before using. (this does not hurt our pen) Please be aware that your warranty covers defects including battery issues, but not wear and tear or bending apart in your pocket. Contact us with a brief description of what is wrong and we'll let you know how to get a replacement.
VB2 Wax Converter (VB2.0 and VB2.5)
We have a mail-in service for VB2 and reasonable costs for refurbishment of wear and tear. VB2's within their 2 year expanded warranties pay no cost for repair.
VB2.0 models (with the white color heater) may be fixed at home by the brave. Let us know if you want to try adjusting the Low, Medium, and High temperatures yourself, or replace the heater.
VB2.5 (with the gray silicon nitride heater) may also be adjusted, but must be sent in if the unit flashes red or stops heating.
Please contact us with your serial number and we will take it from there.
Questions for our customer service?