Original Vapor Box (VB1) Mail-In Warranty Repair Service

VB1 vaporizers come with a limited lifetime warranty on manufacturer defects, with a flat rate repair service for wear and tear. We refurbish vaporizers to work like new. Turn around time is about 2 weeks including return shipping. You can also request special services like converting a vaporizer from Standard to Hands Free or getting a new natural or dark wooden housing. No RMA number or other BS is required. Warranty Full Text

Attention everybody...: Any vaporizer of our type (including knockoffs of VB!) may be traded in for a brand new VB1 vaporizer at ~30% off our web price. Vaporizers built before June 2004 (Serial# < 27441) must be traded in for new. Your trade-in may be fixed up and given to a medical patient with severe conditions, or a veteran. See this PDF for our special deals for vaporizer owners. As a part of repair, you may buy extra accessories and supplies at discount, only available at time of repair. (See the PDF for limitations)

Mail your vaporizer to us with this PDF filled out. (PDF can be emailed to us as well)

Click Here to Open the Vapor Box Repair Form

(if file is not showing, right click on link and select "Save target as". This file opens with Adobe Acrobat)

Buy an expanded warranty for unlimited free repairs for 2 years! You may purchase at this website or on the PDF repair form.
VB1 Expanded Warranty

Full warranty terms are detailed on the paperwork that came with your product. If you have any questions or need a copy, let us know at our Contact Page.

Dabbler & VB Eleven Vapor Pens

Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase for free replacement. For 90 days, we send you a new equivalent value item with a prepaid mailer for returning your old one. It couldn't be easier.

Heaters are not returnable if used with oils, so be sure to test them out dry (this does not hurt our pen). Please be aware that your warranty covers defects including battery issues, but not wear & tear, used heaters, or "pocket breaks." Contact us with a brief description of what is wrong and we'll let you know how to get a replacement.

Battery over 90 days old, even a few years? No problem! As a Vaporbrothers customer you are entitled to an almost free ($14) battery replacement, shipping included! See our sister site for details: Vaporbrothers VB11 Warranty Replacement for Batteries

VB2 Wax Converter (VB2.0 and VB2.5)

We have a mail-in service for VB2 and reasonable costs for refurbishment of wear and tear. VB2's within their 2 year expanded warranties pay no cost for repair.
VB2.0 models (with the white color heater) may be fixed at home by the brave. Let us know if you want to try adjusting the Low, Medium, and High temperatures yourself, or replace the heater.
VB2.5 (with the gray silicon nitride heater) may also be adjusted, but must be sent in if the unit flashes red or stops heating.
Please contact us with your serial number and we will take it from there.

Questions for our customer service?

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