VB1 vaporizers come with a limited lifetime warranty on manufacturer defects, with a flat rate for wear and tear refurbishment. You can also get the type changed (Standard to Hands Free) or get a brand new wooden housing for a modest fee. No RMA number or other BS is required.
Attention everybody...: Any vaporizer of our type (including knockoffs of VB!) may be traded in for a brand new VB1 vaporizer at 40% off our web price. Vaporizers built before June 2004 (Serial# < 27441) must be traded in for new. See this PDF for our special deals for vaporizer owners. As a part of repair, you may buy extra accessories and supplies at discount - Discounted merchandise is only available at time of repair and may be exchanged only (additional shipping cost will be required).
Mail your vaporizer to us with this PDF filled out. (PDF can be emailed to us as well)
Any issues in the first year of VB1 ownership are fixed and returned (to the continental US) for free. After the first year, we refurbish and upgrade vaporizers for a flat fee. Warranty terms are detailed on the paperwork that came with your product. If you have any questions or need a copy, let us know at our Contact Page.
Dabbler & VB Eleven Vapor Pens
Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase for free replacement. For 90 days, we send you a new equivalent value item with a prepaid mailer for returning your old one. It couldn't be easier.
Heaters are not returnable if used with oils, so be sure to test them out dry (this does not hurt our pen). Please be aware that your warranty covers defects including battery issues, but not wear & tear, used heaters, or "pocket breaks." Contact us with a brief description of what is wrong and we'll let you know how to get a replacement.
Battery over 90 days old, even a few years? No problem! As a Vaporbrothers customer you are entitled to an almost free ($14) battery replacement, shipping included! See our sister site for details:
Vaporbrothers VB11 Warranty Replacement for Batteries
VB2 Wax Converter (VB2.0 and VB2.5)
We have a mail-in service for VB2 and reasonable costs for refurbishment of wear and tear. VB2's within their 2 year expanded warranties pay no cost for repair.
VB2.0 models (with the white color heater) may be fixed at home by the brave. Let us know if you want to try adjusting the Low, Medium, and High temperatures yourself, or replace the heater.
VB2.5 (with the gray silicon nitride heater) may also be adjusted, but must be sent in if the unit flashes red or stops heating.
Please contact us with your serial number and we will take it from there.
Questions for our customer service?