Vaporbrothers Box Style Vaporizers (VB1) come with a limited lifetime warranty on manufacturer defects, with a flat rate repair service for wear and tear. Any vaporizer with a defect verified by us, or any electrical failure at all before 1 year of life will be fixed at our facility and returned to you for no charge. Proof of purchase may be required for vaporizers with serial numbers under 177000. You can find your serial number on the bottom of your vaporizer.
Vaporizers older than 1 year are taken apart and reassembled with new electronic components for a flat rate set by the warranty.
Vaporizers built before June 2004 (Serial number under 27441) cannot be fixed and must be traded in for new. (see the trade-in discount on the repair form)
Turn around time for repair is about 2 weeks. You can request a rush put on your repair, or special services like converting a Standard to Hands Free. No proof of purchase or RMA number is required for flat rate warranty repair.
Attention everybody: Any vaporizer of our type (including knockoffs of VB!) may be traded in for a brand new VB1 vaporizer at ~30% off the web price. You may discard your old unit, or send it to us to fix and donate to a veteran or patient with serious conditions.
2 ways to accomplish repair
1) Order on the website here, and ship us your vaporizer. (Our mailing address is on this page)
2) Print a repair form and ship it with your box. Put payment info on the order form if needed. Click Here to Open the Vapor Box Repair Request Form
Buy an expanded warranty for accident protection and free repairs for 2 years! You may purchase
here or on the PDF repair form.
VB Eleven & Dabbler Vapor Pens
Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase for free replacement. For 90 days, we send you a new equivalent value item with a prepaid mailer for returning your old one. We may ask to charge or authorize an amount on your card to refund or cancel once we get your return package.
After 90 days, or in the event of damage, you may trade your battery for a new one by mail. We offer two ways to replace the battery:
1. At vaporwarehouse.com (click here). It's marked backordered but you can add it to your cart anyway. Email Vaporwarehouse with your proof of purchase or just let them know where you bought the battery and approximate date.)
2. On our site here. We will approve the replacement once we review your purchase history. We may require you to send your old battery back (or else you'll be charged for a battery in full).
Heaters are not returnable if used with oils, so be sure to test them out dry before using. (this does not hurt our pen) Please be aware that your warranty covers defects including battery issues, but not wear and tear or bending apart in your pocket. Contact us with a brief description of what is wrong and we'll let you know how to get a replacement.
VB2 Wax Converter (VB2.0 and VB2.5)
We have a mail-in service for VB2 and reasonable costs for refurbishment of wear and tear. VB2's within their 2 year expanded warranties pay no cost for repair.
VB2.0 models (with the white color heater) may be fixed at home by the brave. Let us know if you want to try adjusting the Low, Medium, and High temperatures yourself, or replace the heater.
VB2.5 (with the gray silicon nitride heater) may also be adjusted, but must be sent in if the unit flashes red or stops heating.
Please contact us with your serial number and we will take it from there.
Questions for our customer service?