Note: You get 100 additional rewards points in gratitude for going through the repair process with us. (currently worth $5)
What Vaporizers are Eligible for Repair?
All Vaporbrothers box vaporizers are covered by our limited lifetime warranty regardless of their age or how they were sold or transferred. Vaporbrothers' warranty specifies free repair for manufacturer defect, along with flat rate repair for wear and tear.
We allow indefinite free repair for manufacturer defects, for example if a part comes loose or something doesn't fit right.
Our warranty sets a flat rate pricing of $45-65 for repair of wear and tear. We normally replace old internal parts and items that show age. The heater gets replaced on older vaporizers by default, to give you a fresh start with your vaporizer. Abuse and damage is not officially covered by the warranty, but so far we've fixed or helped replace 99% of the vaporizers that we have received.
Vaporizers older than 2004 (serial number under 27441) can't be fixed due to the parts not existing anymore. Your warranty allows you to replace your vaporizer entirely at the link below.
If you would like to replace your vaporizer entirely, click here to order a brand new one at half-off normal retail (approx 40% off lowest online pricing).
Not Eligible for repair, or want to replace the vaporizer entirely?
All Vaporbrothers box vaporizers are under the limited lifetime warranty but some may be too old to fix or too destroyed to repair. Maybe you just want a new one and new glassware? Check the option for replacing the vaporizer entirely. We will contact you to get your old vaporizer back. Your vaporizer may be fixed up and donated to a medical patient or veteran.
If your vaporizer is not made by us, it can't be repaired by us, BUT we will offer to you the same deal that our customers get for trade-in! Take this offer to get a real VB unit for the trade-in discount! Order your replacement at our trade-in option page here.
Please contact us if you have questions about this trade-in program.
Instructions for repair:
1. Please look at the serial number on the bottom of your vaporizer and choose the right level of repair in the drop down menu above. Repair is free for vaporizers under 3 years old. Your warranty specifies a flat rate for refurbishment of older vaporizers.
2. Clean out your vaporizer thoroughly and pack the wooden unit alone (not including accessories like the glass Whip) securely into a small box. The box should be at least 8x5x5 inches but not much larger or else your shipping rate could rise.
3. Mail your vaporizer to us at the address below. We find that US Mail gives the best combination of reliability and cost. Don't overpay for shipping by adding too much heavy packaging! From any US location, shipping should never be over $12.80.
15507 S. Normandie Ave #442
Gardena, CA 90247
Important: Save your tracking number for following up on the package. You are responsible for your vaporizer until it is received at our address.
What to Expect:
Lead time for vaporizer repair is up to 2 weeks. Typical repairs involve replacing all worn electronic components including the heater. Any old versions with metal heating elements will be upgraded to our latest ceramic heater. We thoroughly run test vaporizers so that they are good to last years more.
Repairs come with free USPS Priority shipping to any USA location. International shipping is available for a surcharge of $25 for 6-10 day Priority Mail International or $45 for 3-5 day Priority Mail Express International.
Alternative to ordering online:
If you prefer not to order repair on the website, you may send your vaporizer to the address above, including this pdf printed and filled out. You may order accessories at discount on the form- a deal only available to customers at the time of repair.
See warranty details for all Vaporbrothers Vaporizers, Pens, and VB2 here. Ask us any questions at our contact page!