Thinking About an Upgrade?
Since we will have your unit in the shop, it may be the perfect time to upgrade to the new VB1.5 heater. The enclosed ball heater design uses 4mm lab-grade glass beads for smoother, cooler, more flavorful vapor, denser draws at lower temperatures, faster warm-up, and full concentrate compatibility. Select your upgrade in the options above.
What Vaporizers Are Eligible for Repair?
All Vaporbrothers box vaporizers are covered by our limited lifetime warranty, regardless of age or how the unit was purchased or transferred.
Repairs are free within the first year for verified manufacturer defects. This covers issues like a part coming loose or something not fitting correctly or the heater is not heating up. User damage is not covered under the free repair warranty and will be handled case by case.
After the first year, a flat $100 fee covers wear and tear refurbishment, including replacing all worn electronic components and the heater. Wood enclosure repairs such as regluing are included in that fee, though cosmetic results may vary. If the wood enclosure needs full replacement, a $45 add-on is available at checkout.
Damage from abuse is not officially covered under the warranty, but we have successfully repaired or helped replace 99% of the vaporizers we have received. Reach out and we will do our best.
Not Eligible for Repair, or Ready for Something New?
Vaporizers with a serial number under 29774 (manufactured before August 2004) cannot be repaired due to unavailable parts. If your unit falls outside repair eligibility, or if you would simply like a fresh start, our Vaporizer Upgrade Program entitles you to a brand new replacement at 30 to 40% off normal pricing. Order your replacement here.
If you own a similar-looking box vaporizer that mimics the Vaporbrothers design, we cannot repair it, but we will extend the same Vaporizer Upgrade Program discount to you. See the Vaporizer Upgrade Program here.
Contact us with any questions about the Vaporizer Upgrade Program.
How to Send Your Vaporizer for Repair
1. Choose your repair level.
Check the serial number on the bottom of your unit and select the correct repair option from the dropdown above.
2. Pack your vaporizer carefully.
Clean out the unit thoroughly and pack the wooden vaporizer alone, no accessories or glassware. Use a box at least 8x5x5 inches, but avoid oversizing it, as a larger box increases your shipping cost.
3. Include your order information.
Place a note inside the box with your order number and a brief description of the issue you are experiencing. This helps us diagnose and complete your repair as quickly as possible.
4. Ship to us.
We recommend USPS for the best combination of cost and reliability. From anywhere in the US, shipping should not exceed $20. Save your tracking number and share it with us so we can watch for your package. You are responsible for the unit until it is received at our address.
Vaporbrothers Repair
15507 S. Normandie Ave #442
Gardena, CA 90247
What to Expect
Typical turnaround is two weeks. All repairs include replacing worn electronic components. Any older unit with a metal heating element will be upgraded to our current ceramic heater as part of the service. Every vaporizer is thoroughly tested before it is returned to you.
Questions?
Contact us any time from our contact page.