This is your no charge repair order for the 5-Year Accident & Wear Protection. If you have not purchased the protection, use our standard Vaporbrothers vaporizer repair service instead.
Before You Order
You will be asked to fill in three fields on your order. The serial number on the bottom of your vaporizer. The name and email you used to buy the 5-Year protection. And a description of what is wrong with your vaporizer.
How to Send Your Vaporbrothers Vaporizer In for Repair
1. Pack your vaporizer carefully.
Clean out the unit thoroughly and pack the wooden vaporizer box alone. Do not send whips, screens, glassware, or any other accessories, as coverage is for the vaporizer box only. Use a shipping box at least 8x5x5 inches, but avoid oversizing it, as a larger box increases your shipping cost.
2. Include your order information.
Place a note inside the box with your repair order number and a brief description of the issue you are experiencing. This helps us diagnose and complete your repair as quickly as possible.
3. Ship it to us.
We recommend USPS for the best combination of cost and reliability. From anywhere in the US, shipping should not exceed $20. Save your tracking number and share it with us so we can watch for your package. You are responsible for the unit until it is received at our address.
Vaporbrothers Repair
15507 S. Normandie Ave #442
Gardena, CA 90247
What to Expect From Your Repair
Turnaround is one to two weeks from the day your vaporizer arrives. Every repair is a full refurbishment, so all worn electronic components are replaced, not just the part that failed. Any older unit with a metal heating element is upgraded to our current ceramic heater as part of the service. Every vaporizer is thoroughly tested before it ships back to you, and return shipping within the USA is included.
Questions About Your Vaporbrothers Repair?
Contact us any time from our contact page.