Q: How does your coverage compare to other brands?
A:
- Other brands we've studied have hidden fees, RMA numbers, or other hoops to jump through. We don't require RMA numbers or proof of purchase. Only your serial number is required.
- Every Vaporbrothers vaporizer comes with 1-Year Manufacturer Defect Coverage: free repair of manufacturer defects within 1 year of purchase. After 1 year, we refurbish your vaporizer for a flat $100.00.
- The glass around the heater is usually not covered by other vaporizer companies, but we fix it for no additional charge.
- Please note that scientific glass is strong but builds up microscopic damage from months or years of handling, sometimes breaking unexpectedly.
- Vaporbrothers has been around since 1999, and we often repair vaporizers that are 5 to 15 years old.
- Vaporizers with a serial number under 29774 (built August 2004 or earlier) cannot be repaired. See the Vaporizer Upgrade Program for 30% off a brand new vaporizer.
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