- Battery Warranty - 90 Days*
- Heater Warranty - 90 Days or until loaded or used with oils
- All Other Parts except glassware - 90 Days
Warranty applies to factory
defects only. Keep your proof of purchase. (Vaporbrothers.com customers can provide just name or order number)
Free return shipping to Continental USA.
Before requesting replacement, please check for these possible issues:
- Soiled connection heater and battery - Swab any oil or grime off the contacts with alcohol (prefer 91% isopropyl)
- Accidentally locked out - Press 5-6 times to unlock battery
- Incorrect charging - Make sure charger was plugged in and working
- "Pocket breaks" - Not covered
- Heater wire broken by handling - Not covered
If you believe you have a defective
product, please see Repair or contact us.