Terms and Conditions

Unregistered owners:
For a period of 1 year after the purchase date, we will repair and return vaporizers at our expense, with no charge to the customer. Between 1 year and 2 years, Vaporbrothers will charge $10 for return shipping. PROOF OF PURCHASE IS REQUIRED FOR UNREGISTERED OWNERS. If you don't have proof of purchase we will charge a $35 flat fee, so be sure to file your receipt in a safe place.

Registered owners:
For a period of 2 years after the purchase date, we will repair and return vaporizers at our expense, with no charge to the customer. No proof of purchase is required for registered owners.

Between 2 and 5 years after purchase, Vaporbrothers will charge a $35 flat fee for all Registered and Unregistered owners. The flat fee covers repair, replacement parts, automatic upgrades, and return shipping.

For vaporizers with serial number below 27440 or more than 5 years from purchase date:
We will offer to upgrade or replace your unit for a discount price. Please contact us through our address or website to inquire about this offer.
Repaired vaporizers are warranted against failure with no charge for an additional 6 months beyond their original warranty period.

If we determine there is no defect, or that the defect resulted from causes not within the scope of our warranty, then the customer must pay for return shipping. IMPORTANT: TAMPERING VOIDS THIS WARRANTY. If your unit has been modified or tampered with, we will have to refuse service on it for safety reasons. For practical reasons, VB can offer no cash refunds; we can only repair or replace units.