All warranties are mail-in service. No RMA or other BS is required. Warranty terms are detailed on the paperwork that came with your product. If you have any questions or need a new warranty terms copy, let us know at our Contact Page.
Original Vaporizer ("VB1" / wooden box models)
Please print the repair form below and include it with the vaporizer. Our repair mailing address is on the form. We will contact you if we need more info. In most cases we return your unit upgraded to the latest heater and electronics within about 2 weeks.
Dabbler & VB Eleven Vapor Pens
Dabbler and VB Eleven warranties are time sensitive and need your proof of purchase. Please be aware that your warranty covers defects including battery issues, but not wear & tear, used heaters, or "pocket breaks." Contact us with a brief description of what is wrong and we'll let you know how to get a replacement.
VB2 (VB2.0 and VB2.5)
Our expanded warranty (which 90% of VB2's have) allows you prepaid shipping pickup from your door. Don't just send the VB2 at your expense! Please contact us with your serial number and we will take it from there.
Questions for our customer service?